1. In the top right-hand corner of the page, please select the “Sign In / Register” button.
2. Once logged in, select the “Manage Auto Pay” tab on your accounts home screen.
3. From there you can manage each account enrolled in the auto pay selection. Select the “3 Dots” associated with the service address and a drop-down bar will appear with the following options: Update Payment Info, Postpone Auto Pay, Cancel Auto Pay.
4. From here you can update payment information, postpone your Auto Pay, and cancel your Auto Pay. 

** Please remember if you are deleting any saved payment methods, and your account is enrolled in Auto Pay, you must first add a new payment method, prior to deleting the old one.

EyeOnWater (EOW) services allows consumers direct access to their water consumption data.  EOW provides tools for consumers to help them manage their usage as well as set leak alerts sent directly to email, text or other smart devices.

Visit https://eyeonwater.com/signup to create your online account.  Enter your service or billing Zip code and your account number.  

For questions regarding this service, please call Village Hall, 618-288-1200.

The convenience fee for processing credit card payments and debit card payments to the Village of Glen Carbon shall include a flat one dollar and eighty-five cents ($1.85) fee per transaction plus 0.60% of the transaction amount for all utility bills paid via credit card in person or online.
 
The convenience fee for processing one-time electronic check payments to the Village of Glen Carbon shall include a flat two dollars and seventy-five cents ($2.75) fee per transaction for all utility bills paid via electronic check online.
 
The convenience fee for processing recurring electronic check payments to the Village of Glen Carbon shall include a flat two dollars and twenty-five cents ($2.25) fee per transaction for all utility bills paid via electronic check online. (Ord. 2019-05, 1-22-2019; amd. Ord. 2022-39, 12-13-2022; Ord. 2023-48, 1-1-2024)

Yes! The Village can direct debit your checking or savings account on the due date (or the first business day following if your due date falls on a weekend or holiday) through an ACH payment. This service is free to all residents. This worry-free payment option eliminates late fees. You can sign up for direct ACH debit payments by completing the secure online application by going to https://glencarbonil.gov/963/Utility-Billing-and-Collections and clicking on the ACH Direct Debit Form or you can complete the application in Village Hall.

Should residents require any assistance in making their utility payments, below is a list of agencies that may offer some assistance. (The Village has no affiliations with the agencies and does not have any authority in their decision making process.)

• Edwardsville Township: (618) 656-0292
• GlenEd Pantry: (618) 656-7506
• St. Vincent De Paul: (800) 775-0712 Ext. 7777
• LIHEAP: (618) 692-8940
• Salvation Army: (314) 531-5621
• Granite City: (618) 451-7957
• United Way: (800) 427-4626

1. In the top right-hand corner of the page, please select the “Sign In / Register” button 
2. Once Logged in, go back to the top right-hand corner and select the circle with your initials in it to bring up the end user profile pop-up window.
3. On the pop-up window, please select the option labeled, “Payment Info” 
4. On the “Payment Info” page, you will see a list of all your active cards. On the right-hand side, you can select to edit specific existing credit card information or delete it completely. You can also even “star” your preferred credit card payment method for future payments. 
5. If you need to edit or update payment card information, please select the pencil on the right hand side. A pop-up window will appear that allows you to edit your credit card information. 

**If you are removing your only saved credit card option and your account is set up on autopay, you must add a new payment method first, and update your scheduled autopay payment information prior to deleting the saved credit card on file.

 A basic sewer user rate per one thousand (1,000) gallons shall be applied to all users for water consumption in excess of one thousand (1,000) gallons per month based on the average monthly water used during the months of December through March, inclusive. During the months of December through March, actual water consumption will be used in the calculation of the sewer bills. During the months of April through November, the average water consumption (based on actual consumption from December through March) will be used in the calculation of the sewer bill. New residents will be billed on two thousand (2,000) gallons of water use per month per bedroom or the established average from the previous owner or tenant account of the property whichever is less. The Village has the authority to utilize any other month to determine average monthly usage. This method will be utilized until they establish a four (4) month water usage average during the months of December through March. Commercial car wash businesses will be billed for sewer usage based on actual water consumption each and every month.

Once you have created your online payment portal you must link your utility account/accounts. This can be done by following the steps below.

1. Once you login, click on Utility Billing 
2. Click Add Account 
3. Enter the account number and last payment account, then click Add Account. You will find your account number and last payment amount on your previous billing statement. If your account is new, then your last payment amount is the amount paid for the utility deposit. Depending on how you paid your deposit it may be one of the following amounts: $125.00 or $150.00.  
4. Your account has been linked! From here you can pay your bill, enroll in auto pay, or schedule a payment.

1. Call our 800 #, 1-833-264-1119 option 4 and follow the prompts providing your account #, cell phone #, and card to be enrolled in text to pay

   – or

2. In the top right-hand corner of the payment portal, please select the “Sign In / Register” button to log in:
3. Once Logged in, you will see an “Enroll in Text to Pay” box appear on your account homepage.
4. Once you enroll in Text to Pay, you will receive a verification text message to confirm your enrollment.
5. After your account is enrolled in Text to Pay, you will then receive a text message each time a new balance is posted to your account. Simply reply “Pay” to that message and your account will be paid with the credit card set-up during enrollment.